The challenge
What the client was facing.
Support teams were overwhelmed by repetitive inquiries that required the same answers, slowing response times for high-value cases.
Preparing experience
Technology
AI Support Automation
An AI-assisted support layer built on Claude and OpenAI that resolves routine tickets while routing complex cases to humans.
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Built with
Technologies and capabilities applied on this project.
Technology
- OpenAI
- Claude
- vector search
- CRM integration
The solution
How WLC delivered.
WLC implemented retrieval-augmented generation over knowledge bases, CRM context and approval workflows—with human review for edge cases.
The outcome
What changed for the client.
The project delivered a measurable shift in how the team operates — with results that held up after launch.
Headline result
Technology28% reduction in repetitive support tickets
Repetitive ticket volume dropped 28%, freeing agents for complex customer issues while maintaining quality through evaluation loops.
What this typically means for teams like yours
- A measurable shift in day-to-day operations — not just a shipped feature list.
- Systems and workflows the internal team can extend without starting over.
- Clear documentation, handover and a delivery path for what comes next.
More proof
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